1 — Introduction
Terms of Use
By accessing the Caredoc Medical Centre website, its web pages, online booking platform, patient portal, or any part thereof, you agree to be bound by these Terms and Conditions.
These Terms govern your use of the website and any online services provided by Caredoc Medical Centre. If you do not agree with these Terms, please discontinue use of the website.
2 — Definitions
Definitions
"Website" refers to the official Caredoc Medical Centre website, including all pages, online services, patient portals, booking systems, and related digital platforms.
"Caredoc Medical Centre" refers to Caredoc Medical Centre, its healthcare practitioners, employees, contractors, affiliates, and authorised representatives.
"User" means any individual who visits, accesses, browses, or uses the website or any of its online services.
"Personal Information" has the meaning assigned to it under the Protection of Personal Information Act, 4 of 2013 (POPIA).
3 — Medical Disclaimer
Medical Disclaimer
Information published on this website is not intended to replace consultation, diagnosis, or treatment by a qualified healthcare professional.
In the event of a medical emergency, users should immediately contact emergency medical services or visit their nearest emergency healthcare facility.
Caredoc Medical Centre accepts no liability for any decisions made based solely on information obtained from this website.
4 — Appointments
Appointments
Appointment requests submitted through the website are subject to confirmation by Caredoc Medical Centre.
Appointment times may change due to emergencies or unforeseen clinical circumstances.
Patients are encouraged to notify the practice as early as possible if they need to cancel or reschedule an appointment.
5 — User Responsibilities
User Responsibilities
Users agree to:
- provide accurate and truthful information;
- use the website lawfully;
- refrain from attempting to gain unauthorised access to any systems;
- not upload or transmit malicious software or harmful content;
- not misuse or interfere with the operation of the website.
6 — Intellectual Property
Intellectual Property
All website content, including text, graphics, logos, images, documents, branding, and software, remains the property of Caredoc Medical Centre unless otherwise stated.
No content may be copied, reproduced, distributed, or modified without prior written permission.
7 — Limitation of Liability
Limitation of Liability
While every effort is made to ensure that information on the website is accurate and current, Caredoc Medical Centre makes no warranties regarding its completeness or accuracy.
Caredoc Medical Centre shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or reliance upon any information contained therein.
Users access and use the website entirely at their own risk.
8 — Privacy & POPIA
Protection of Personal Information (POPIA)
Caredoc Medical Centre is committed to protecting your privacy and processing personal information responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
Personal information collected may include:
- Name and surname
- Identity or passport number
- Date of birth
- Contact details
- Medical history and health information
- Medical aid details and billing information
- Emergency contact information
- Information submitted through appointment bookings or contact forms
Your information is collected only where necessary to provide healthcare services, schedule appointments, maintain medical records, process medical aid claims and billing, communicate regarding your healthcare, and comply with legal and regulatory obligations.
Caredoc Medical Centre will only process personal information lawfully, fairly, and transparently. Appropriate technical and organisational security measures are implemented to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
Personal information will only be shared where necessary with treating healthcare professionals, medical aid schemes, laboratories, radiology providers, authorised service providers, and regulatory authorities where legally required.
Caredoc Medical Centre will never sell personal information to third parties. Personal information is retained only for as long as required by applicable healthcare legislation and record retention requirements.
9 — Your Rights
Your Rights Under POPIA
Subject to applicable law, you have the right to:
- access your personal information;
- request correction of inaccurate information;
- request deletion where legally permissible;
- object to certain processing activities;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator of South Africa.
11 — External Links
External Links
The website may contain links to third-party websites. Caredoc Medical Centre is not responsible for the content, privacy practices, or security of external websites.
12 — Changes to Terms
Changes to These Terms
Caredoc Medical Centre reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any updated Terms.
13 — Governing Law
Governing Law
These Terms and Conditions shall be governed by the laws of the Republic of South Africa.
14 — Contact Us
Contact Us
If you have any questions regarding these Terms and Conditions or the processing of your personal information, please contact Caredoc Medical Centre using the contact details provided on our website.